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us on the order form will get to us in the most confidential manner possible. Our promise is to keep it confidential.
We feel the same way about our newsletter subscribers. Only those who request a subscription to our e-mail newsletter by e-mail or on our Newsletters page, will be subscribed. We do not make that list available to anyone else.
Our Return Policy:
Sometimes, just holding something in your hand is all you need to decide that it's just the perfect thing! Sadly enough, however, some things just don't work out for one reason or another... and a return is needed. Our shop policies are as follows.
Please call or e-mail the shop first, to alert us of the return, and for an authorization. Please send along a copy of the sales slip that arrived with the order. Sometimes, things come back to us with no notes... and we don't know what to do with them!
Any obviously defective items will be credited their purchase price.
Any returnable items must be in re-saleable condition -- original packaging intact, absence of pet hair or cigarette smoke, etc. Returns for any reason must be made within 30 days.
Printed materials, kits and fabrics are not returnable.
Our specialty thread kits are not returnable, because of our thread changes included with them. Secret Needle Night kits are also non-returnable... but you know... it's never been a problem, because nobody ever wants to return them!
If Silver Needle has made an error with your order, we will reimburse your return shipping via UPS ground, or the US mail. Please make sure it can arrive to us safely! If you are choosing to return an item because you've changed your mind, shipping will be at your expense. Returned items, for any reason other than our mistake, are subject to a 15% restocking fee.
Sale and Special Order items are not returnable.
Please open your order immediately on receipt, and check it. Any claim for errors in shipment or charges need to be made within 30 days.
All prices are subject to change without notice.
Hope this helps a little... still have questions? Just pick up the phone, or send an e-mail. We'll be glad to help!
Mailing and Shipping:
In most cases, orders are sent via the United States Postal Service.
Shipping amounts are figured on the current USPS published rates.
Packages weighing over 13 oz go Priority Mail.
Minimum Mailing Charge is $2.00.
In most cases, orders over approx $150.00 are sent via UPS.
Due to circumstances beyond our control, we reserve the right to adjust our UPS quoted charges to reflect UPS's rates, which are affected by fuel surcharges, package weight, value, dimensional size and final destination.
Estimated Charges are as follows:
$150.00 -- $200
$200.01 -- $300
$300.01 -- $400
$400.01 -- $500
Rates outside of the continental United States, including Alaska and Hawaii vary, per USPS published rates. Per US Postal Regulations and Federal Laws, we mark customs labels with actual US dollar value paid for contents unless the package is indeed a gift sent to a separate shipping address. Your package can be confiscated if it doesn't meet postal and customs standards, so we work very hard to abide by all postal rules and regulations.
We normally ship packages destined outside the US daily via the US Postal Service. Unfortunately, the US government will not track or insure foreign delivery services... so we cannot insure your packages or guard against any possible Customs delays.
6068 S. Sheridan Tulsa, Ok. 74145
(918) 493-1136 Fax: (918) 493-1933
Toll Free Order Line: (888) 543-7004
Store Hours: 10 -- 6 CST, Monday -- Saturday E-Mail